At Heatherdales, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us or place an order with us.

1. Information We Collect

When you interact with our website or place an order, we may collect information such as:

– Your name and surname
– Contact number
– Email address
– Delivery address
– Billing and order information
– Information you provide when making an enquiry or requesting a quotation
– Any other information you voluntarily provide to us

We only collect information that is reasonably necessary for us to provide our products and services.

2. How We Use Your Information

Your personal information may be used to:

– Process and manage your orders
– Provide quotations and respond to enquiries
– Arrange and complete deliveries
– Communicate with you regarding your order
– Provide customer support and after-sales service
– Process payments where applicable
– Improve our products, services and website
– Send marketing or promotional communications where you have agreed to receive them
– Comply with applicable legal and regulatory requirements

3. Protection of Your Information

We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

Access to personal information is limited to people who reasonably require it to perform their duties or provide services to you.

4. Sharing of Information

We will not sell, rent or trade your personal information.

Where necessary, we may share relevant information with trusted third-party service providers who assist us with services such as payment processing, delivery, website hosting or other business-related services.

These parties will only receive information necessary to perform the relevant service.

5. Cookies

Our website may use cookies or similar technologies to improve your browsing experience, understand how visitors use our website and improve our services.

You may adjust your browser settings to refuse or delete cookies. Please note that disabling certain cookies may affect how the website functions.

6. Marketing Communications

If you have opted to receive marketing communications from us, we may contact you with information about our products, services, promotions or updates.

You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option provided in the communication.

7. Your Rights

In accordance with applicable South African privacy legislation, including POPIA, you may have the right to:

– Request access to personal information we hold about you
– Request correction or updating of inaccurate information
– Request that your personal information be deleted where legally permissible
– Object to certain uses of your personal information
– Withdraw consent where processing is based on consent

Requests relating to your personal information can be sent to:

Email: info@heatherdales.co.za
Telephone: 082 498 4112

We may need to verify your identity before processing certain requests.

8. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or where required by law.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policy of any third-party website you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or applicable legislation.

The updated policy will be published on this page with the revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Heatherdales
Email: info@heatherdales.co.za